TERMS OF SERVICE

Updated 29th June 2026

✔ 37–40 lessons per academic year

✔ Monthly payments collected on the 1st of the month via GoCardless

✔ 48 hours' notice required to reschedule

✔ Maximum two reschedules per term

✔ One month's notice required to cancel (two months in June/July)

✔ Twice-yearly student recitals

✔ Piano required before lessons begin

✔ Home, studio & online lessons available

Lessons cannot begin until these terms have been agreed to and signed.

Lessons are offered in 15, 30, 45, and 60 minute durations. As students progress, longer lessons may be recommended as shorter lessons are counterproductive.
Please be ready to begin on time with all required materials, as lessons cannot be extended for late starts.
If your teacher is delayed due to traffic, they will compensate for lost time, although it may not be possible immediately.
Studio students should wait outside until their lesson begins, as there is no waiting area. Lessons will not be extended to cover late arrivals.
Studio students should be collected promptly to avoid disrupting subsequent lessons. Collections more than 10 minutes late will incur a charge at the applicable lesson rate.
Teachers are assigned based on location and availability. Every effort is made to provide continuity with the same teacher; however, staffing and scheduling requirements may occasionally require a change of teacher.

EEPT offers twice yearly recitals for students. Attendance is encouraged to perform and/or watch, but is not mandatory. Students and parents may attend free of charge.

Students receive 37–40 lessons per academic year. Fees are divided into 12 equal monthly payments, providing a consistent monthly cost regardless of the number of lessons each month.
Payments are collected via GoCardless on the 1st of each month. Invoices are emailed one week in advance, and cash or cheque payments are not accepted.
A £12 (inc. VAT) late fee applies to payments outstanding after 7 days.

*Home lessons incur an additional £20.00 monthly fee for travel

*Singing lessons begin at 45 mins to allow for adequate warming up

Extra lessons can be purchased at £45.60 per hour, plus a £6.00 home lesson travel fee per extra lesson. (Prices are inclusive of VAT).
These will be held depending on teacher availability and charged via GoCardless on top of your monthly fee.

Digital pianos are available to hire from £20 - £30 per month (inc VAT). The hiring family is responsible for the cost of repairing any damage beyond normal wear and tear.

We reserve the right to amend our fees by providing a minimum of 28 days’ notice.

Regular attendance is essential for student progress and engagement. Enrolment represents a commitment to attend all lessons on the agreed day/time.
Lessons may be rescheduled with at least 48 hours' notice, with a maximum of two per term. Lessons cancelled outside this policy will be forfeited and are non-refundable.
Make-up lessons are not available for lessons cancelled in July. Any unused lessons cannot be carried into the next academic year.
Rescheduled lessons may take place online or our studio, depending on availability.
Please do not attend a lesson or allow home visits if you are unwell. Teachers may refuse a lesson if a student is too unwell to participate. In these circumstances, the lesson will be cancelled and will not be eligible for rescheduling.
The 48 hour policy applies to sickness
If a teacher is unable to attend, a replacement lesson will be arranged

Parents/guardians are welcome to observe lessons, students often perform more confidently and independently when working without parental observation.
Parents/guardians play an important role in supporting their child's progress by encouraging regular practice. We make practice charts to support practice at home.
We are committed to maintaining a safe and respectful environment for all. Any abusive behaviour may result in lessons being terminated without refund.

Students will follow a mutually agreed progress plan which is reviewed each term.
You are welcome to contact Emily regarding progress anytime. If you have any questions or concerns about your child's progress, please contact Emily directly. This helps ensure queries can be dealt with promptly without affecting lesson time.s in subsequent lessons.

Students must have an instrument before starting lessons. Contact us for advice on purchasing or to hire one of our digital pianos.
Acoustic Pianos: Must be well maintained and tuned every 6 months.
Digital Pianos: Must be full-sized (88 keys), fully weighted, with a sustain pedal.
Keyboards: Absolute beginners only as they hinder progression.
Piano Bench: Height adjustable. Contact us for assistance in finding the right bench.
Additional materials: a foot stool or pedal extender may be recommended.

Please provide one calendar month's written notice via email to our admin team. For cancellations in June or July, a two-month written notice is required. For cancellations midway through the year, any outstanding fees will be calculated and invoiced following receipt of your notice.
In rare circumstances, we may discontinue lessons where there are ongoing payment issues, significant disruption, or insufficient engagement with lessons.